Returns and refunds

Last updated October 14, 2026

1. 30-day returns

You can return most physical items within 30 days of delivery for a refund to your original payment method. Items must be unused, in their original packaging and with all parts and accessories included.

2. Items that cannot be returned

• Digital products, including software activation codes and subscriptions, once the code has been delivered
• Gift cards and eGift cards
• Opened personal care items, supplements and hair removal devices, for hygiene reasons
• Opened mouth tape and pet wipes

If a digital code does not work, contact us within 30 days and we will help resolve it with the publisher or replace it.

3. Damaged, defective or wrong items

If something arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a prepaid return label and a replacement or full refund, including original shipping.

4. How to start a return

1. Email support@smarttrendoffer.com or call +1 520-432-4272 with your order number (it starts with STO-).
2. We confirm whether the item is eligible and send return instructions.
3. Pack the item securely and ship it to the address we provide.

Please do not send items back without contacting us first, as this can delay your refund.

5. Return shipping costs

For change-of-mind returns, return shipping is paid by the customer and original shipping charges are not refunded. If the return is because of our error or a defect, we pay return shipping.

6. Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few more days to show the credit. If you used promo code TREND10 or bought an item as the offer of the day, the refund is the amount you actually paid.

7. Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want, or contact us and we will help.

8. Your rights

This policy does not limit any rights you have under Arizona law, including the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.), or under federal law, including any manufacturer warranty that comes with a product.

9. Contact

Hours: Monday to Friday 9am to 6pm, Saturday 10am to 3pm, Arizona Time (MST).